Senior ServiceNow Business Analyst

Job description

LightFeather is looking for a Senior ServiceNow Business Analyst to lead requirements gathering and process design across our federal government accounts. You will serve as the connective tissue between agency stakeholders and our delivery teams — converting complex mission objectives into well-defined, scalable implementations that hold up to federal compliance standards. Location: Fully Remote (EST hours): Job Type: Full-time Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance Responsibilities: - Facilitate client-facing workshops and structured discovery sessions to surface, analyze, and document business requirements in alignment with agency objectives. - Convert mission-level needs into detailed user stories, acceptance criteria, and functional specifications within an Agile/Scrum delivery model. - Perform gap assessments comparing existing legacy workflows against platform capabilities to inform build vs. configure decisions. - Partner with the Agile Coach to develop, document, and roll out delivery processes and SOPs that drive consistency across all p...