Program Manager, Customer Experience

Job description

Build an Aviation Career You’re Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. As the Program Manager, Customer Experience, you will be responsible for achieving, monitoring, and reporting on strategic, operational and financial objectives of all program(s) for assigned strategic customer accounts, including engine component MRO activities. Proactively engage in cross-functional processes to deliver long-term margin maximization for key contracts and produce high levels of customer satisfaction that drive business growth. What you'll do: - Establish and demonstrate “customer-centric” global account team leadership that produces a high level of customer satisfaction and profitable growth. - Utilize an integrated business-wide performance dashboard to identify issues requiring improvement to increase margin expansion. - Identify and drive actions needed to fulfill contractual KPI’s across key...