WMS Site Super User

Job description

Primary Responsibility: Act as the site expert on warehouse management systems (WMS), responsible for day-to-day system maintenance and troubleshooting. First point of contact for assistance, questions, issues, etc. at the operations level. Work with Operations teams, IT, and Engineering groups to ensure optimal configurations for WMS conversions, enhancements, and new business requirements. Work with other departments to support initiatives that may interface with WMS systems. What You’ll Do: - Develops, maintains and ensures clear and effective documentation of WMS processes and procedures. This includes general SOP’s as well as customer specific processes at the site level. - Troubleshoots and resolves support requests related to the WMS or any related interfaces or ancillary systems - Determines work flow for WMS - Supervises on-site WMS associates and supports department - Serve as a liaison between IT and the site team on WMS issues - Play an active role in maintaining training, re-training, new hire training at the operations level - Support WMS improvements and represent the business in future development work - Support WMS site Super User team by training new Super Users a...