Senior Manager, Customer Support

Job description

Built's Mission: Connect and simplify doing business in real estate. Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com . __________________________ Role Summary & Scope: Our Customer Support team is the front door for every lender, owner, general contractor, and vendor who uses Built. This team is at the beginning of a major transformation: we’re building AI-powered support from the ground up — installing auto-resolution, standing up deflection workflows, and fundamentally changing how cases are handled. The humans on this team will shift from volume handling to harder problem-solving, knowledge gap closure, and making the AI system smarter with every case. We’re hiring a Senior Manager of Customer Support...