Customer Experience Specialist (Hybrid)

Job description

This is a rare opportunity to be one of the first members of a new ‘Customer Experience Specialist' role we’re making. We’re offering a new type of experience for our patients and you’ll play an exciting role in helping us build our patient experience tools and processes from scratch. You'll be a key hire that is crucial to the success of MANUAL and the Patient Experience Team over the coming months and beyond. Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the first person our patients speak to and you'll advocate their voice throughout the company. You’re someone who makes things happen despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos. You have a passion for solving real patient problems as well as design and innovation. What you'll be doing: Helping solve our patient problems with world class service when they get in touch Being the voice of MANUAL and working with patients to help guide them through their journey. Working closely with various teams to make sure we’re unblocking any potential barriers patients may face Creating and improving processes that allow us to help patients...