Senior Project Manager, Contact Center

Job description

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role: Presidio is seeking an experienced, customer-facing Senior Project Manager to lead the delivery of complex Contact Center and Unified Communications solutions within a Value-Added Reseller (VAR) and IT Systems Integrator environment. This role is accountable for the end-to-end execution of large-scale on-premises, hybrid, and cloud contact center implementations, often involving multiple technologies, vendors, and stakeholders across extended delivery timelines. The Senior Project Manager owns project outcomes from contract handoff through production rollout and closeout, ensuring strict adherence to Statement of Work (SOW) scope, schedule, budget, margin targets, and customer satisfaction objectives. Key Responsibilities: Project Delivery & Governance: - Provide end-to-end ownership of all project phases including requirements valida...