Ops Lead

Job description

Role Summary The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations. Key Responsibilities: - Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use - Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded - Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime - Recruit, onboard, train, and manage technicians and operational staff across locations - Provide leadership, coaching, and performance management to ensure high team productivity and engagement - Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment - Oversee scheduling and resource allocation to support 24/7 operations where required - Ensure compliance with...