Client Services Coordinator

Job description

24 Hour Home Care is part of the TEAM Services Group portfolio of companies. We proudly lend a helping hand by supporting recruiting efforts for other TEAM brands, including Alliance Services , in finding the right talent to grow their team. The Role: The Client Services Coordinator works closely with our customers, caregivers (DSPs), and case workers to support individuals in the intellectual and developmental disabilities (IDD) community. Our goal is to be a trusted ally in helping each person become the best version of themselves while having fun along the way. Key Responsibilities: Support, coach, and manage DSPs to ensure a positive and professional experience with Alliance Services. Work within our EMR system (AlayaCare) to manage schedules and daily tasks for customers and DSPs Respond daily to emails, calls, texts, and voicemails Match customers and DSPs as staffing needs arise Ensure all customer and DSP interactions are accurately documented within our EMR system Prepare reports, update care plans, and develop customer protocols to ensure our clients receive quality person-centered care. Address questions and concerns promptly and professionally Complete additional assign...