Employee Benefits - Operations Manager

Job description

The Operations Manager is responsible for leading a team of account services staff responsible for delivering consultative, high-impact service to employer clients. This role is responsible for the effectiveness of the account management operating model, balancing client strategy, talent development, risk management, and operational excellence. It partners closely with sales, leadership, compliance, and carrier partners to ensure client engagement aligns with business objectives, regulatory requirements, and the firm’s long-term growth strategy. Responsibilities: Account Management: - Oversee a portfolio of complex employee benefits clients through indirect leadership of account service staff. - Ensure account strategies align with client business objectives, workforce trends, and evolving benefits landscapes. - Provide strategic guidance on renewals, plan design, funding strategies, and long-term benefits planning. - Serve as an executive escalation point for high-impact client situations, complex renewals, or sensitive service failures. - Collaborate with Sales leadership to support client retention, upsell, and cross-sell opportunities. - Assist in shaping client value propositi...