Customer Service Representative

Job description

Description Join Our Team!: We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives in our Loan Servicing Department. As a Customer Service Representative you will play a vital role in delivery exceptional customer service to our customers, ensuring their mortgage-related needs are met. In this role, you will be responsible for responding to customer inquires related to their mortgage payments, taxes, and insurance, while providing a positive customer experience. Key Responsibilities: At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans. - Provide accurate information and assistance to borrowers in regard to their home loans - Resolve customer issues efficiently while maintaining a high level of professionalism and empathy - Document customer interactions and update account information accurately in the system - Maintain the highest level of confident...