IT User Support Technician I or II- 05/01/2026

Job description

Description Description: Opening Date: 04/17/2026 Closing Date: 05/01/2026: Job Title: IT User Support Tech I or II Salary/Wage: $25.34/hr-$27.54/hr: Tribal Level: 114-116: Location: Siletz, Oregon: Classification: Full time, Non-Exempt: INTRODUCTION: Provide Help Desk Support. Responsible for first level diagnosis of user reported system or hardware outages. Responsible for user training and perform system administration duties as assigned. Incumbent will possess the ability to develop and obtain basic skills to progress to the position of Network Systems Administrator. DUTIES: - Provide prompt, thorough and courteous technical support to users contacting the Help Desk regarding network services, hardware, and software applications. - Diagnose outages to identify relevant systems; assists appropriate System Administrator to resolve outages, and verifies resolution of outages. - Manages the effectiveness of the help desk function by properly prioritizing, communicating with users, and escalating help desk requests when needed. - Collaborate with System Administrators to define, implement, and test system enhancements needed to resolve user issues. - Administer cellular and land-lin...