Client Service Representative

Job description

VCA Beech Grove Animal Hospital seeks a Part-Time Client Service Representative to join our Front Desk Team! Why We Need You: As the face of VCA Beech Grove Animal Hospital , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for: · Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. · Scheduling and confirming appointments. · Placing outbound calls for follow-ups and reaching out to prospective clients. · Presenting and explaining fees, including processing payments. · Recommending, selecting, and obtaining products and services, including prescriptions. · Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). · Managing medical records, charts, reports and correspondence. Schedule: Part-time opportunity, 20 - 25 hours weekly with rotating Saturday shifts. Address: 4...