Technical Support (Subject Matter Expert, COE 3) - Marine & Construction

Job description

About the Role Are you passionate about tackling complex technical challenges, collaborating with a team, and making a meaningful impact for customers? Join us as a Subject Matter Expert (SME), where you will be an essential part of our customer support operations. As a key member of our Technical Support team, you'll assist clients and service personnel globally, focusing on troubleshooting, testing, upgrading equipment in the field, and offering expert guidance on control and electrical systems. The position is based on working on a fixed shift rotation, including night shift. About the Company: At the core of NOV's Aftermarket group, the Technical Equipment Support Services (TESS) department delivers swift and effective solutions around the clock, supporting rigs across the globe. Leveraging tools such as Tracker and eHawk™ Remote Support, we minimize downtime through remote diagnostics and real-time issue resolution. Our team also works closely with Service Engineers on-site, offering critical insights and direction to address technical challenges efficiently. What We Offer: - A dynamic and collaborative work environment with a global impact - Opportunities for professional dev...