Care Engineer

Job description

As a Customer Support Specialist at Nokia, you will be pivotal in delivering exceptional care support services to our clients, ensuring seamless operations across our complex product technologies and networks. You will collaborate closely with a diverse team of technical experts, gaining insights into customer needs while actively resolving issues both in remote and on-site settings. In this dynamic environment, you will utilize your analytical and troubleshooting skills to diagnose and address a variety of technical challenges, ensuring compliance with service level agreements. Your role is crucial in enhancing customer satisfaction and fostering long-term relationships. Working at Nokia means being part of a culture that thrives on collaboration, innovation, and continuous development, enabling you to make a tangible impact in the telecommunications industry. - Deliver 24x7 customer support for complex network products and solutions, ensuring compliance with Service Level Agreements (SLAs). - Troubleshoot and resolve technical issues, while maintaining high standards of customer confidentiality and service quality. - Collaborate with internal teams and 3rd party vendors to escala...