Application Support Analyst I

Job description

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. Job Details: The Application Support Analyst will support hospital and labs using Haemonetics Hospital products. This role is responsible for software and systems technical solution support, with some systems having both a hardware and software piece. Issues may be reported via email, phone and internal stakeholders. Ensures the investigation and resolution of customer support problems, responds to problems in accordance with established policies and procedures, and assists the implementation and development staff in completion of tasks. On-call responsibilities will exist with a rotation on a weekly basis. Receives and resolves routine customer support calls involving system software and hardware, maintenance and general inquiries. Documents all support calls in the helpdesk ticketing system in a timely and accurate manner. Follows established procedures in resolving end user problems. Troubleshoots production issues. Independently runs routine scripts to fix dat...