Servicing Coordinator (Monday-Friday 12pm-8pm)

Job description

As a Servicing Coordinator, you are responsible for the coordination of payments for a variety of loan services for Veterans United Home Loans. Being in Customer Service, you address general inquiries and otherwise assist anyone contacting the company, including by gathering basic customer information to the extent necessary to answer their questions and connect them with appropriate people at the company, while abiding by all legal requirements and company guidelines, including those that prohibit taking loan applications from or discussing any loan terms with prospective borrowers. The hours for this position are: Monday - Friday, 12:00pm-8:00pm. Job duties may include, but are not limited to: Responsible for payment transactions including debit and credit card billing and information for payment processing. This may include but is not limited to taking payments, processing refunds, and sending receipts for services such as mortgage payments and home appraisals. Promptly address and track payment-related and servicing loan inquiries from internal and external clients via email and phone. Document all conversations held with customers regarding work processed. Follow defined lock...