L2 Support Analyst

Job description

THE COMPANY: More (www.more.com.au) and Tangerine (www.tangerine.com.au) are two fast-growing challenger brands in the telecommunications space. Offering nbn®, mobile and fixed voice products to both consumers and small businesses right across Australia. With our continued rapid expansion, we’re on the lookout for a L2 Support Analyst. As the L2 Support Analyst at More and Tangerine Telecom, you'll be joining a multi award-winning company. We were certified as a 'Great Place to Work' in 2023, and we were named Smart50 Workplace Winners for our inventive approach to people and culture. We’ve also won numerous industry awards and are in the AFR Fast 100 for 2023. We take pride in creating a workplace that values simplicity, transparency, and customer support. We're also proudly part-owned by the Commonwealth Bank of Australia (CBA) having acquired a stake in mid-2021, that delivers special benefits for CommBank customers and staff. ABOUT THE ROLE: As an L2 Support Analyst, you’ll be a key member of the IT Operations team, responsible for delivering reliable, responsive, and customer focused technical support across the business. This is a hands on role suited to someone who can opera...