Part Time Customer Support Specialist

Job description

Description We are seeking a highly motivated Customer Support Specialist to join our awesome team here at Smile Student Living ! The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve. The Customer Support Specialist will work with the leasing team to provide top-notch customer service while helping prospective residents find their perfect home. The ideal candidate will have superior attention to detail, be ambitious and self-motivated to directly handle a wide range of administrative activities. What will you do?: - Exemplify the core values of Be Kind, Be Flexible, Own It and Always Improve - Deliver excellent phone, text and email communications to customers - Respond to all inquiries via multiple channels - Serve are a resource for tenants as front-line customer service - Perform timely follow-up with customers to ensure the highest-quality service and to build customer relationships - Resolve issues directly as much as possible and escalate to appropriate team members as needed - Provide a great customer experience through outstanding service and cost consciousness - Learn and ensure compliance with all Fair Housing Laws inclu...