Senior Marketing Manager, Customer Strategy (USA Only - 100% Remote)

Job description

About Us Since 2013, we've been building a CRM that gets out of your way and helps your team sell more, faster. No manual data entry, no 10-click workflows. Just communication-first sales software designed to help you succeed and scale. We're bootstrapped and profitable - that means we answer to our customers and play by our rules. We're proud of our ~100 person, 100% remote team focused on building Close so that no small, scaling business fails because it can't figure out sales. About the Role: We're hiring a Senior Marketing Manager who will own customer insight, advocacy, and experience at Close. Right now, our customers love Close (like, really love Close) and it's time that we translate that love into marketing that drives growth. As our Senior Marketing Manager focused on customer strategy, you'll be the one who listens to customers, finds the signal in their feedback, builds relationships with advocates, and turns their voices into marketing that resonates. You'll work across the entire customer journey, from acquisition through retention, ensuring customer insight shapes how we message, launch, and educate. This role is both strategic and hands-on. You'll define what our cu...