Customer Service Representative

Job description

Job Title: Customer Service Representative Note: This role is for an 8-month contract. Job Summary: The Customer Service Representative role is essential in providing top-tier support for all Salford products and assisting customers with their needs. This role requires passion for helping people, strong technical aptitude, and the ability to thrive in a fast-paced environment. Responsibility: - Provide comprehensive support for all Salford products, including answering customer inquiries and troubleshooting issues. - Recommend parts and equipment based on customer needs and technical specifications. - Communicate professionally with customers via phone and email, ensuring all inquiries are addressed promptly. - Offer estimates for spare parts and whole goods and assist customers with order placement. - Accurately review and enter customer orders for spare parts and whole goods. - Resolve customer concerns, complaints, and disputes in a courteous and efficient manner. - Provide timely updates and information on the status of customer orders - Maintain detailed documentation for all customer orders and interactions. - Enter and manage the call queue when working at your desk. - Colla...