Desktop Support Technician

Job description

Req ID: 366589 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Buffalo, New York (US-NY), United States (US). This role is to provide onsite support for end users, for tickets and issues at a client site. The technician will have the responsibility to own the issues through resolution. This is an on-site position and only local applicants will be considered. Position Overview: - Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers. - Individuals here have a well-rounded knowledge of the policies and procedures for their work area. - Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. - They may make policy recommendations to their managers and be an escalation point for less experienced team members. - May respond to calls after normal business hours per leader instructions. - Identifies potential...