Director, VIP Sports- Customer Experience

Job description

We’re looking for a Director of VIP Customer Experience to serve as a key leader in development of the overall VIP program — leading from the front across people, players, and experiences. This role goes beyond traditional operations – it’s the “quarterback” for our top teams. You’ll be working with our best hosts and clientele to elevate performance, execution, and service. You’ll operate at the intersection of player experience, team leadership, and operational development as we shape the future of the VIP Program. The role directly influences how we engage and grow our most important clients while building a high-performance culture across the VIP organization. If you are someone who thrives in high-stakes environments, leads from the front, and wants to build something impactful – this is that opportunity. DIRECTLY SUPERVISES: Sports Sales Player Development & Senior Executive Team COMPETENCIES: - Partner in the strategic vision for high-value business. Lead and develop our top team of hosts and clientele – work with the best and strive for excellence. - Own the design and execution of key, signature events from concept to delivery across multiple areas – sportsbook, casino, te...