Technical Account Manager (TAM)

Job description

The Technical Account Manager (TAM) serves as a trusted technical advisor, building and managing the relationship between Rapid7 and its most significant enterprise and federal accounts. This role is crucial for guiding customers through successful deployment, ensuring product adoption, and maximizing the use of Rapid7 solutions to achieve their desired security outcomes and long-term technical success. About the Team: The Technical Account Management (TAM) team is committed to delivering a premier, "white-glove" experience. We offer customers a trusted, dedicated technical partnership with highly skilled cybersecurity professionals who are experts in Rapid7's product suite. Our core mission is to build personalized, seamless, and high-value experiences that customers not only trust and value but are also eager to recommend. About the Role: As a Technical Account Manager, your primary responsibility will be to ensure customer success through strategic technical partnership. Specifically, your focus will be to: Understand customer business and security objectives and apply technical expertise to drive succesful outcomes Serve as the technical owner for assigned accounts, supporting...