General Manager

Job description

General Manager ROLE PURPOSE: To lead a team of Restaurant Managers and Team Members in the execution of an excellent Guest experience resulting in increasing Guest counts, sales and MOP growth. To ensure decisions and actions are in alignment with the Credo and Values and all TGI Fridays standards are met. To select, coach and develop Team Members. KEY RESPONSIBILITIES & ACCOUNTABILITIES: · Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience; directly supervise and support 3–6 Managers and all FOH and BOH hourly Team Members; manages all profit and loss centers. · Aligns all behavior with the Credo and Values. · Executes on all brand standards through managing and coaching Team Members and Managers. · Frequently interacts with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have to ensure Guest Satisfaction. · Follows the Bubble Theory to proactively run a shift and anticipate Guest needs. · Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift. · Identifies opportunities to drive sales, traffic and return visits...