Senior Customer Success Manager - German Regional Accounts (m/f/d)

Job description

About the job As a Senior Customer Success Manager for the German regional customers you will be responsible for ensuring the satisfaction and long-term success of our customers from the moment they start implementing our solutions. Your role is key in fostering strong relationships, proactively addressing customer needs, and helping them maximize the value of our software and services. You’ll act as a bridge between our German-speaking customers and our internal teams, ensuring their feedback is heard and driving organization-wide improvements that enhance their overall experience. Your responsibilities will include: - Effectively manage multiple customer relationships simultaneously, ensuring consistent quality of service and satisfaction across the regional account base. - Regularly assess customer satisfaction for your portfolio and take proactive steps to address concerns early. - Serve as the first point of contact for product, project, or service-related escalations, assisting both Project and Service Delivery Managers. - Maintain strong connections with both IT and business departments within your assigned accounts. - Identify and communicate opportunities where our product...