Customer Contact Center Representative (Vansant, Hourly)

Job description

Title: Customer Contact Center Representative (Vansant, Hourly) State Role Title: Admin and Office Spec III Hiring Range: $18.24 per hour: Pay Band: 3: Agency: Virginia Employment Commission: Location: VANSANT CCC: Agency Website: www.VEC.virginia.gov: Recruitment Type: General Public - G Job Duties: Are you looking for meaningful, people-centered work where every call you take makes a real difference? Join the Virginia Employment Commission as a Customer Contact Center Representative, and help us support individuals and families across the Commonwealth during critical moments of career transition. In this fast-moving, dynamic environment, you’ll guide callers through the unemployment insurance process, provide clear and empathetic assistance, and use a variety of automated systems to ensure claims are accurate and timely. Your work helps people access vital income support when they need it most. This role is ideal for problem-solvers, strong communicators, and those who take pride in delivering excellent customer service. With continuous training, a supportive team environment, and opportunities to advance and learn the full UI claims process, you’ll build skills that can grow you...