Client Services Lab Administrative Assistant

Job description

Responsibilities Position Summary: This position is responsible for working with the Client Services Supervisor and all testing clients to ensure customer service is of the highest level. This position reports to the Supervisor of Client Services and other Laboratory Supervisors/Managers as applicable. Essential Functions: Assist the Client Services Supervisor in managing, coordinating and delivering all aspects of customer service for laboratory clientsResponsible for meeting the daily needs of our testing clients including sending initial and follow-up testing results.Answer all client email inquiries and ensuring all testing needs are communicated to the testing laboratory. Work holiday and weekend rotation.General office work such as filing, faxing, and data entry. Non Essential Functions: Enter client billing information.Serve as back-up for sample send out for confirmatory testing.Assist in data entry for Laboratory Supervisors as needed.Track quality indicators for clients e.g. reactivity rates.Handle client re-entry samples and ensure they are tested as needed. The previous statements are intended to describe the general nature and level of competence of work performed by p...