Hotel Manager (Harrah's LV)

Job description

Position is responsible for supervising the daily operation of the Front Office area. The main areas of supervision include: Front Desk and VIP Services. Recommends and implements services and procedural changes. Monitors and controls expenses within approved budget constraints. ESSENTIAL JOB FUNCTIONS: - Supervise the Front Desk and VIP employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate. - Develop Standard Operating Procedures which govern the daily operations of the guest service area. - Supervise for compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests. - Coordinate and supervise the activities and foster good relations with event coordinators, meeting planners, on-site contacts, travel organizations, limo services, etc., to provide the maximum level of quality service. - Assist the Sales and Marketing Departments in attracting and retaining customers by providing customers top quality customer service. - Provide info...