Team Manager - Customer Solutions Team

Job description

Team Manager – Customer Solutions Hub Location: Manchester: Hybrid Working: 2 days in-office, 3 days remote Salary: OTE of £55k – £65k (base up to £40k + bonus) About Us: We're scaling new heights as we transform the way consumers access financial products. Now’s the time to join our growing team in Manchester as we expand our market-leading Solutions Hub. This is a unique opportunity to lead a team of passionate Customer Solutions Experts who are reshaping the financial wellbeing journey for our users. About the Role: As Team Manager, you will play a pivotal role in driving performance, motivation, and success across a team of Customer Solutions Experts. You will ensure operational excellence, deliver outstanding user experiences, and foster a collaborative culture rooted in growth, support, and customer-first values. What You'll Be Doing: - Lead, coach, and support a team of Customer Solutions Experts to exceed sales and service KPIs. - Monitor daily performance metrics, conduct regular 1:1s, and deliver feedback that empowers team members to improve and grow. - Champion a high-performance, inclusive culture focused on continuous development and outstanding customer outcomes. - C...