STUDENT-Esports Lounge Monitor

Job description

Esports Lounge Monitor Overview : The Esports Lounge Monitor manages the front desk of the Esports Lounge in Friends Hall during open hours. The monitor will check players into the reservation system, manage scheduling and PC use, troubleshoot technical issues on the PCs and gaming consoles, and ensure the space and equipment is used properly. The role offers experience in customer service and opportunities to plan tournaments and gaming events. - Time Commitment : Approximately 4-10 hours/week - Hours : Monday-Saturday, 2 PM-10PM. - Supervisor : Ash Bailot, abailot@ithaca.edu - Location : Friends Hall 110 - Pay Rate : $16.00/hr Tasks, Duties and Responsibilities: - Provide direct support for users of the Ithaca College Esports Lounge. - Monitor the front desk and the Esports Lounge during public open hours. - Help plan events, competitions and marketing. - Check people into the room, manage the reservation system and ensure proper usage of the space. - Answer visitor questions, create a welcoming environment, and enforce space policies. Work Requirements: - Courteous and good customer service to engage with students and faculty. - Technical skills with Microsoft Teams and Outlook....