Patient Service Representative

Job description

The responsibilities of this job include, but are not limited to, the following: Minimum education and professional requirements include, but are not limited to, the following: - Helping patients who require assistance while using the kiosk. - Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender; - Respectfully handling Physician and Nurse requests in a timely manner; - Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness; - Verifying all patient demographic, health, pharmacy, and insurance information; - Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed; - Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage.; - Referring billing questions to the appropriate parties as needed; - Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system; - Discharging the patient and completing his or her visit by processing incurred charge...