Clerk-Quality

Job description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. Summary of responsibilities: The Quality Clerk is responsible for auditing, analyzing, and reviewing processes within the department.The Quality Clerk ensures compliance to in-house specifications, standards, and good business practices. Additionally, the Quality Clerk will provide training support to supervisors. Key Responsibilities: - Review production and efficiency standards within operation. - Perform random audits throughout project. - Attend quality monitor sessions with manager and client. - Recommend ideas to improve production standards. - Prepare and present daily, weekly, and monthly statistical information to management staff regarding quality assurance. - Review/recommend training of all staff. - Monitor production goals - Perform customer service silent monitoring sessions. - Examines project operations for accuracy and conformity to contractual guidelines. - Receive cross-training for all projects. - Other duties as assigned. Additional Requirements:...