Manager, Customer Success Operations - Moveworks

Job description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description: About the Role: We are looking for a seasoned, high-agency Customer Success Operations leader to build and run the operational engine behind our rapidly scaling CS organization. In this role, you will own the systems, processes, and programs that enable our CS team to deliver exceptional outcomes for 500+ new customers this year across all segments. You will manage a team of operations program managers, ensuring that every CS team member stays laser-focused on customer value rather than operational overhead. This is a high-impact, high-visibility role for someo...