Data Center Technician - Mackenzie, British Columbia

Job description

What success looks like in this role: Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments , including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required—strong data center and server fundamentals are what matter most. What You’ll Do: Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate Support both reactive and preventive maintenance following established procedures Collaborate with internal teams and customers during service events to ensure clear communication and resolution Document work performed and contribute to shared knowledge and best practices Participate in on-call rotations and support extended coverage when needed What You Bring: Experience supporting ser...