Customer Engineer Thermal

Job description

Brief Job Description: Senior Thermal Customer Engineer: - Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager Responsibilities and Measurement Criteria with Time investment Needed on Each: (This will describe the overall core responsibilities of the role, decision making responsibilities etc.) Qualifications: - Respond in a professional manner to all assigned service calls while on duty. - Perform all work in a safe manner and in accordance with established company safety policy. - Perform all work using good working practice and current codes of practice/legislation relevant to assigned task. - Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%. - Keep scheduling team informed of changes to your schedule and the status of all open jobs. - Maintain the accuracy of the customer listing by reporting errors with the site change form. - Clos...