Confirmed Data Analyst - Data CRT

Job description

About BlaBlaCar BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely. Your Mission: Our Data services are organised following Data Mesh principles, distributing data ownership to domain-specific teams that manage, own, and serve the data as a product. The Data CRT team’s mission is to transform BlaBlaCar’s Customer Relations (CRT) into a data-driven, highly automated ecosystem. We build innovative data products and AI-driven solutions that streamline support operations, reduce manual overhead, and ensure our members receive world-class assistance. By owning the data lifecycle from raw Salesforce inputs to advanced Generative AI applications, we empower the CRT organization to scale efficiently while maintaining a human touch. As a Data Analyst in this squad, you will play a pivotal role in defining how BlaBlaCar leverages data to support its millions of members. You will collaborate closely with Product, Engineering, and Customer Operations to turn complex support workflows...