1st Line Service Desk Analyst

Job description

1st Line Service Desk Analyst | York | Full Time and Permanent | Competitive Salary Plus Fantastic Benefits Working hours and days will be Monday – Friday. Hours will be 9am – 5:30pm Duties and responsibilities: - The successful candidate for this role will be responsible for logging calls and communicating all issues to other members of the IT team. You will provide support to bespoke software products as well as the Microsoft Office family of products, and you will be expected to ensure you know how to operate the software and how it is used throughout the business. You will also work on and fix basic server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops. In addition to this, you will work on the management of the LAN and WAN networks and escalate all problems that you are unable to deal with to 2nd and 3rd Line support. Who we are looking for: Excellent communication and organisational skills are essential prerequisites of this role. The Service Desk supports colleagues in the business and as such providing outstanding customer service at all times is crucial. - This position will suit an individual with previou...