Customer Inquiry and Administrative Specialist

Job description

Location Designation: Hybrid - 3 days per week Role Overview: As a Customer Inquiry and Administrative Specialist, you will manage inbound calls through a computerized phone system; gather information to support the timely resolution of customer inquiries; and screen and route calls to the appropriate departments. You will accurately verify and enter claim information and document call details in claim notes. In addition, you will prepare a daily report of new claims and validate each claim in accordance with Risk Management requirements. This includes tracking claim volume, confirming accurate assignment, and escalating missing or misrouted claims for correction. What You’ll Do: - Answer inbound customer calls, assess needs, and route inquiries to the appropriate department. - Research and confirm policy details for active and canceled policies to support accurate customer responses. - Verify claim details for accuracy and enter information into the claims system. - Prepare, reconcile, and validate daily new-claim reports to meet Risk Management requirements. - Identify claim exceptions or routing errors and escalate issues for timely resolution and correction. What You’ll Bring:...