SaaS Product Implementation Program Manager - Public Sector

Job description

At Icertis, we are revolutionizing how United States federal agencies and government organizations manage their most important contracts—spanning defense, healthcare, public safety, and more. Join our public sector team and help drive technological transformation for the US government and Federal agencies where your work will make a direct impact on national operations. Discover more about Icertis public sector solutions here. - Lead and manage complex, multi-year SaaS implementation projects for Federal clients. - Ensure timely, high-quality program execution across planning, delivery, and customer success phases. - Bring structured, repeatable program methodologies tailored for defense and aerospace implementations. - Act as a key liaison with Federal client stakeholders, understanding and aligning with their program execution models. - Build strong, trust-based relationships with clients, especially within high-security and compliance-driven environments. - Manage cross-functional internal and client-facing teams with a focus on delivery precision and accountability. - Monitor and manage program budgets, risks, and performance KPIs, providing clear communication and escalation w...