Operations Supervisor

Job description

Position Summary The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development. Hiring Range: $85,000.00 - $110,000.00 per year. Key Responsibilities: - Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella. - Oversees drivers and helpers to ensure safety and operational goals are being met. - Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement. - Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values. - Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies. - Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on poli...