Logistics Claim Operator

Job description

Company Description On-Site, Full-Time: 1 Yr Contract Pay Rate: $20/hr doe: Job Description: - Review new submissions to ensure all required documentation and claim details are included - File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report - Investigate and process damage claim submissions based on return authorizations and QC reports - Communicate with the logistics service provider (LSP) to ensure a timely and accurate resolution - Thoroughly review all claim declinations and communicate the final resolution to customers, if valid - Dispute invalid claim resolutions to overturn declination and negotiate claim settlements - Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc - Compile comprehensive claim analyses for monthly reporting to clients - Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings - Notify involved parties of claim filings and/or rejected claims and clearly communicate with...