User Support Specialist

Job description

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive. Responsibilities: Indicators of a good match for this role - • Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases - • Review and process tool warranty requests - • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns - • Help troubleshoot issues users may experience on Tekton.com - • Contribute to making Tekton.com an exceptional experience for end users - • Review and process orders and payments - • You are aligned with Tekton’s philosophy, ways of thinking, and work style - • You are authentic, helpful, and personable - • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once - • You are able to use good judgment when resolving issues with end users or other parties - • You have exceptional values, including honesty, integrity, and empathy - • You have excellent commu...