Client Support Coordinator

Job description

What's the role? We are seeking a highly organised and proactive Client Support Coordinator to join our Client Partnerships team. This role is instrumental in supporting the sales team by ensuring seamless campaign delivery, accurate administration, and exceptional client service. Working closely with the Client Partner and Client Executive, you will be responsible for processing media orders, coordinating campaign logistics, maintaining internal systems, and supporting the broader team to deliver strong outcomes for our clients. Key Responsibilities: - Process client orders and media bookings with accuracy and efficiency. - Coordinate media schedules across print, digital, and audio platforms. - Maintain organised documentation and up-to-date CRM records, including client contact details and sales activities. - Upload and manage contract documentation in internal systems (e.g., AdPoint). - Support digital campaign setup and monitor performance in collaboration with Ad Operations. - Communicate creative specifications and deadlines to clients, and follow up on outstanding materials to meet campaign timelines. - Prepare and deliver comprehensive post-campaign reporting, including sc...