Digital Operations Analyst

Job description

Join our Team as a Digital Operations Analyst ! The Role: The Digital Operations Analyst II serves as a critical bridge between product strategy, business operations, and execution. This role supports the successful delivery and scaling of digital products and services by aligning internal processes, support systems, and cross-functional coordination. Operating independently with limited on-site supervision, this role collaborates virtually across teams and engages directly with dealers and customers through periodic field visits. By combining customer insights, data analysis, and operational expertise, this role ensures digital initiatives are scalable, efficient, and aligned with enterprise goals. What You’ll Be Doing: Strategic Alignment & Planning - Collaborate with leadership to define and implement strategic initiatives that support digital product and business growth. - Coordinate operational reviews, initiative tracking, and go-to-market readiness. - Serve as a cross-functional liaison between product, operations, support, sales, and IT to ensure alignment and execution. Operational Design & Optimization: - Assess and design workflows to optimize internal operations for dig...