Helpdesk Support Technician - Irving, TX

Job description

Get To Know Us! WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans. What is your impact?: The Desktop Support Technician is responsible for providing support, deployment, and repair of desktop workstation equipment, peripherals, and software. Key position details: In office at 6535 SH 161 Irving Texas 75039 required Qualifications: - Troubleshoot software and hardware issues. - Escalation of issues to the appropriate application support or level 2 desktop support team - Configuration and deployment of desktop hardware, software and peripherals. - Follow established policies, procedures, and processes. - Maintain and update asset data. - 2 years’ experience providing first level troubleshooting and support of: - Windows Operating Systems - Desktops and laptops workstations - Peripherals such as printers, document scanners, and docking stations - Business productivity software such as Microsoft Office and Office365 - Basic networking/telecom such as internet, VPN, and phones - Creation and deletion of user credentials using Active Directory - Ability to...