Patient Accounts Customer Services Representative I - York - Days

Job description

Full time (40 hours weekly) First 90 days would be onsite Mon-Thurs 8:00a-4:30p, Friday 7:30a-4:00p After 90-day probationary period, two days of 8:00a-4:30p, two days of 9:00a-5:30p, and Friday's 7:30a-4:00p General Summary: Represents the System in a professional manner, using good customer service practices in the performance of the following duties: answers calls in a call center, phone queue environment to assist callers with various requests, concerns, and inquiries. Responsible for processing payments, establishing payment plans, adding/billing insurance information, and maintenance of patient accounts. Performs a variety of functions including, but not limited to, account follow-up, answering inquiries, resolving problems and interacting with patients, authorized representatives, and insurance companies to achieve payment of accounts in accordance with current government and payer regulations. Duties and Responsibilities: Remote Work Capable: Essential Functions: - Ensures accurate financial and biographical information has been obtained and properly entered into the appropriate records and systems according to HIPAA and privacy standards. - Performs various functions to co...