Customer Service - Sr. Associate II

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title: Customer Service - Sr. Associate II About your role: As a Franchise Priority Unit Associate, you will serve as a dedicated point of contact for franchise owners and multi-location operators with priority service needs. You will manage escalated cases, coordinate cross-functional resolution, and communicate clearly with stakeholders to support timely outcomes. Your work helps protect the franchise experience, strengthen client relationships, and improve confidence in Fiserv support. What you'll do: - Serve as a primary point of contact for franchise owners, operators, and field leadership for priority cases through phone, email, and case management tools. - Triage i...