Front of House Supervisor

Job description

Job Title: Front of House Supervisor Entity: Rocker B Ranch: Reports to : Director of Business Operations Pay Rate: $22/hr: Location: Graford, TX: Shift Leadership & Floor Management: - Lead and direct FOH operations during assigned shifts - Act as the primary floor leader during service - Ensure smooth guest flow and table turns - Monitor pacing of service between FOH and BOH - Assist with maintaining service standards throughout the shift - Make real-time operational decisions during busy periods - Serve as the escalation point for servers and hosts Guest Experience: - Greet and interact with guests as needed - Resolve guest complaints or service issues promptly - Handle guest recovery situations professionally - Monitor dining room atmosphere and hospitality standards - Assist with VIPs, large parties, and special requests - Ensure cleanliness and presentation standards are maintained in guest-facing areas Staffing & Team Direction: - Conduct or assist with pre-shift meetings - Assign server sections, side work, and support duties - Direct hosts on seating strategy and reservation flow - Monitor staff performance during shifts - Coach employees in real time on service standards...