System Nursing Call Center Manager- Pediatric Care Triage

Job description

System Nursing Call Center Manager- Pediatric Care Triage Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do . Indiana University Health is seeking individuals who embody these values to join our Nursing- Call Center System leadership team in the role of System Nursing Call Center Manager. Oversees the daily operations of patient care and resources, specifically related to triage nursing, medication management, and clinical referral review in the statewide systemized nursing call center. Aligns administrative strategy with frontline delivery by overseeing clinical workflows and resource management for service-line-specific PODs. Provides seamless continuity for patients across the state while ensuring the highest standards of safety, accuracy, and efficiency. Manages a team of remote direct reports while adapting to the specific accountability needs of the program to optimize both the patient and provider experience. As the Clinical Nurse Manager for our General Pediatrics Triage team, you will serve as a vital leadership link...