MedPro ASC Patient Services Representative
West Florida Medical Center Clinic · Pensacola, Florida, US
Description JOB SUMMARY Under the direction of the MedPro ASC Supervisor, the ASC PSR is responsible for pre-certification and patient admissions. ESSENTIAL...
Job description
Description JOB SUMMARY: Under the direction of the MedPro ASC Supervisor, the ASC PSR is responsible for pre-certification and patient admissions. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Identify yourself to internal and external customers by wearing your identification badge at all times. - Greet patients with courtesy and respect. Answer questions and direct requests appropriately and efficiently. - Answer telephones promptly and in a professional manner according to MCC customer service standards. - Operate computer within the guidelines of MCC. - Comply with MedPro policies as directed, carrier policies, and other protocols associated with MedPro and the MCC Ambulatory Surgical Center. - ASC Pre-certifications - Verify insurance eligibility and benefits for all patients scheduled at the ASC. - Calculate estimated patient prepayments for ASC facility, anesthesia, and Medical Center Clinic physicians due upon check-in for scheduled services - Contact patients by phone to notify of verified benefits and estimated patient amount due. - Facilitate patients in making payment arrangements for procedures according to established office protocol. - Accurately load insurance informatio...